Our Shipping PolicyCurrently, we only provide shipping within Malaysia only. Postage Fees & Charges FREE Postage charges above RM200 per single purchase, eligible for Peninsular Malaysia only. Postage charges RM8.50 per purchase for a single consignee for Peninsular Malaysia. East Malaysia (Sabah and Sarawak) postage rate chart for your reference, as below: Postage Rate for East Malaysia
|All rates in RM|
|Weight||West Malaysia||East Malaysia|
|0.00 – 1.00 kg||8.5||12.50|
|1.01 – 2.00 kg||24.00|
|2.01 – 3.00 kg||35.50|
|3.01 – 4.00 kg||47.00|
|4.01 – 5.00 kg||58.50|
Unconditional Return Policy
If you are not satisfied with your purchase (damaged during shipment or wrong item / type / shade / etc. ), you can send it back to us.
- Returns must be made within 7 days from date of purchase.
- Damaged items must be returned together with their original box and receipt. (Kindly snap damaged product photo, original box & Air Waybill)
- Items bought during promotional events (e.g. New Year, Christmas, Free Gift Redeem Voucher) are not eligible for return and exchange.
Kindly inform Customer Service before returning the item otherwise the request will not be processed. Your return item will be assigned to a courier of our choosing. Please provide the return parcel tracking number for all items.
How can I return my purchase?
Kindly email your inquiry to firstname.lastname@example.org with the subject “Product return”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed. To make the process run smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.
How long will it take to receive my refund/new item(s)?
Please allow a minimum of 14 working days from the date we receive your return package. Refund will based on customer actual paid – Final payment to refund, voucher cannot change into cash term.
I need more information about this. Who do I contact?
You can contact our customer service at 012-6951378 or email your inquiry to email@example.com. Our customer service will contact you during working days and hours.